Frequently Asked Questions

How do I find the nearest Coinstar Center^® machine?

It’s easy. Just use the Coinstar Center^® machine locator in the upper right corner of your screen. You can search by U.S. city, state and zipcode, or by city or post code in the U.K. For Canadian locations, visit Coinstar.ca and search by Postal Code.

I saw a promotional offer mentioned on the machine—how can I find out more about it?

Coinstar is pleased to offer valuable discounts to our customers periodically. Information about current promotional offers is posted on our Web site at special offers  and on our customer service line at 1-800-928-CASH. You can also learn about special offers by visiting a Coinstar machine near you.

Where can I learn more about the exclusive offers with the free My Coinstar^® Account?

Account benefits are posted here.

Is there a charge to use the Coinstar Center machine?

Not always. For Coins to Cash™ service, we charge an 9.8% processing fee in the United States, a 11.9% processing fee in Canada, and a 8.9% processing fee in the U.K. Some retailers or financial institutions may choose to subsidize this fee. Coin counting is free in select regions of the U.S. if you convert your change to a nationally-branded gift card or eCertificate.

Do I need to sort my coins before using the Coinstar Center machine?

No. Coinstar accepts any quantity of unsorted coins in your local currency. Coinstar's patented technology allows our processors to filter out foreign coins and other debris. However, these items may not be returned by our processors so it is a good idea to remove such items as Eisenhower silver dollars; 1943 steel pennies; foreign, damaged or sticky coins; pure silver coinage and other debris from your stored coins.

Do I have to redeem the cash voucher at the store where I cash in my coins?

Yes. Because Coinstar reimburses each store for the transactions that are processed through the Coinstar Center at their location, we instruct our store partners not to cash vouchers processed at a different location.

Does the Coinstar cash voucher need to be redeemed for cash right away (the day of the transaction)?

Some retail locations require vouchers to be redeemed the same day or within a certain timeframe. Please check with the store before leaving with an un-cashed voucher.

What if I have a large amount of coins?

If you are an individual and think that you have more than $3,000 in coins, we may be able to provide special assistance. Please call our Customer Service department at 1-800-928-CASH.