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Learn about fees, locations, and other features of Coinstar

Finding Kiosks

How do I find the nearest Coinstar kiosk?

It's easy. Go to our Coinstarkiosk finder. Then enter your zip code or city and we’ll show you the stores that have a Coinstar kiosk.

Canada, the U.K. and Ireland have their own websites where you can find a Coinstar kiosk near you.

There’s an issue with the kiosk. Or, there’s a message saying it’s out of service. What should I do?

We’re sorry there’s a problem with a kiosk. Please use the kiosk finder to find another kiosk in your area.

How does it work?

How does Coinstar work?

Cashing in your loose change at Coinstar is easy. Just pour your coins into the kiosk and let us do the work.

  1. Choose one of our three convenient options: get cash, which has an 11.9% fee (fees may vary by location), select a NO FEE eGift Card, or make a donation to your favorite charity.
  2. Please make sure your coins are clean and dry, and that you have removed dirt, debris, and other objects that might jam the coin tray or interfere with the counting process. Add coins to the tray. Lift the handle, and guide your coins into the slot.
  3. Check the return tray for any rejected coins. When all your coins have been counted, you’ll receive a paper voucher for cash, or an eGift Card, which has a unique code printed at the top. If you chose charity, you’ll receive a receipt for your donation.
  4. If you chose cash, take your voucher to the cashier. Please be sure to redeem your cash voucher on the same day it was issued. If you selected an eGift Card, you can use the unique code printed at the top of the voucher anytime to shop at the retail store, restaurant or online. If you donated your coins, keep the receipt for your records.
Coinstar Fees

Is there a charge to use a Coinstar kiosk?

Not always. Free coin counting is available at most locations in the United States if you cash in your coins for an eGift Card. We have more than 20 stores and restaurants to choose from. If you decide to turn your coins in for cash, there is an 11.9% coin processing fee. Fees may vary by location.

Coin Sorting

Do I need to sort my coins before using the Coinstar kiosk?

No sorting, counting or rolling required. Make sure your coins have been cleared of all dirt, debris and other objects prior to visiting the kiosk to ensure a successful transaction. Items like food, screws, dirty or sticky coins and other objects will jam the machine.

Click here for a list of unacceptable items.

Coinstar cannot accept Eisenhower silver dollars, 1943 steel pennies, pure silver, commemorative or foreign coinage. They may not be recognized by our kiosk or returned to you. Items such as keys, jewelry and other valuables should also not go into the kiosk.

What if I have a large amount of coins?

If you think that you have more than $3,000 in coins, we may be able to provide special assistance. Please call Customer Service at 800-928-2274.

Cash Voucher

Do I have to redeem the cash voucher at the store where I cash in my coins?

You should always redeem your cash voucher at the store in which it was issued.

Does the Coinstar cash voucher need to be redeemed for cash the day of the transaction?

You should always redeem your voucher on the same day it was issued. This helps reduce the chances that your voucher may become lost or stolen.

I’m unable to read my voucher. What should I do?

Please contact Customer Service at 800-928-2274, seven days a week from 5 a.m. to 9 p.m. PT for further assistance.

My cash voucher was lost or stolen. What should I do?

Our printed paper vouchers are like cash. Once the voucher has been printed, we do not have the ability to track it. Regrettably, we are unable to cancel or reissue a cash voucher

Special Offers

I saw a promotional offer mentioned on the kiosk—how can I find out more about it?

Information about current promotional offers is posted on the Special Offers page of this website. The best way to hear about upcoming special offers is to sign up for a MyCoinstar account.

I have an issue or problem with an existing promotion or offer. What should I do?

Please contact Customer Service at 800-928-2274, seven days a week from 5 a.m. to 9 p.m. PT or visit our Contact Us page on this website and submit your question via email anytime.

eGift Cards

How do I use my eGift Card?

Your paper eGift Card voucher has a unique gift card code printed on the top. It works just like a plastic gift card. Use your code when you shop at the retail store or restaurant or when you're shopping online. If you don't use the full balance, please save your eGift Card for your next purchase. To check your balance, visit the retailer's website, call their customer service department, or stop by one of their stores.

I can’t read the code on my eGift Card. What should I do?

Please contact Customer Service at 800-928-2274, seven days a week from 5 a.m. to 9 p.m. PT for further assistance. Have your eGift Card handy when you call.

My eGift Card was lost or stolen. What should I do?

Our printed eGift Card vouchers are like cash, so keep them safe. Once the voucher has been printed, we do not have the ability to track it. Regrettably, we are unable to cancel or reissue eGift Card vouchers.

I accidentally chose the wrong eGift Card.

We are not able to refund or exchange one eGift Card for another. We are also not able to exchange an eGift Card for cash.

Which stores are eGift Cards temporarily unavailable?

The NO FEE eGift Card option may be temporarily unavailable at: Kroger, Dillon Food Stores, Food 4 Less, Fred Meyer, Fry’s Food Stores, Jay C Food Store, King Soopers, Ralphs Grocery, Smith’s Food & Drug, Quality Food Centers, and Ruler Foods.

MyCoinstar

What is MyCoinstar?

MyCoinstar is a free account you can sign up for. You’ll get sneak peeks at upcoming special offers and money-stretching promotions. You can also track all your Coinstar kiosk transactions down to the penny when you enter the email associated with your MyCoinstar account.

How do I sign up for MyCoinstar?

Visit the MyCoinstar page on this website to create your account.

I have more than one MyCoinstar account. How do I combine them?

We’re not able to combine your accounts.

How do I cancel my MyCoinstar account?

Visit the Contact Us page on this website to submit your request via email. Simply fill out the form:

  1. Choose Webmaster in subject roll-down menu
  2. Enter your name
  3. Enter the email associated with your MyCoinstar account
  4. Write a note saying that you would like to cancel your account in the Details section
  5. Click the ‘SUBMIT’ button

I’m unable to activate a MyCoinstar account. What should I do?

After you create a MyCoinstar account, we send you an activation email with the subject line “Confirm your MyCoinstar.” Sometimes this email ends up in your junk or spam email folder, so check there first. This message needs to be confirmed within 48 hours for your account to be activated.

If you think you created a MyCoinstar account but didn’t receive a confirmation email, or it expired, please visit our Contact Us page on this website and submit your question via email to ‘Webmaster’ so we can check into it for you.

My log in or password doesn’t work. What should I do?

Make sure you are using the same email address you provided when you signed up for MyCoinstar and that your account has been confirmed. If you don’t think your account has been confirmed, visit our Contact Us page on this website and submit your issue via email to ‘Webmaster’.

If you are sure your account is active and the email address is correct, try resetting your password by following the Forgot password steps listed in the question below.

I forgot my password. What should I do?

If you forgot your password, here’s what to do:

  1. Click MyCoinstar
  2. Look for the ‘Sign In’ button, then click the link that says ‘Forgot password’?
  3. Enter your email address and we’ll send a temporary password to your email
Charity

Are donations tax deductible?

Yes, donations are tax deductible. Save the donation receipt for your records.

What charities can I donate to?

Click here to see our wide variety of charity partners.

Is there a fee to process coins donated to charities?

No, there is no fee to process coins donated to charities.

How does Coinstar choose which charities are featured on its kiosks?

The kiosk can only feature a limited number of charities, so each one is carefully selected. The charity must have national reach and high integrity to be considered.

Small Business Services

Can I use a Coinstar kiosk to count coins from my small business?

Yes, you can count coins from your business at a Coinstar kiosk anytime.

Unsubscribe

How can I get removed or unsubscribed from receiving Coinstar marketing emails and offers?

To stop receiving email and offers from Coinstar simply go to the bottom portion of any email, look for your email address, and click the link about unsubscribing.

Customer Service

How do I contact Coinstar Customer Service?

Visit our Contact Us page on this website and submit your question via email anytime, or call us at 800-928-2274, seven days a week, from 5 a.m. to 9 p.m. PT.

I’m having trouble completing my transaction. What should I do?

Please contact Customer Service at 800-928-2274 seven days a week, from 5 a.m. to 9 p.m. PT. They are here to help and will be able to assist you.

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