CINQ by Coinstar™ crypto services will be discontinued January 4, 2027.
CINQ by Coinstar™ cryptocurrency services, powered by zerohash, are being discontinued.
If you currently have an active balance in your CINQ by Coinstar™ crypto wallet, you’ll need to sell assets and move funds to your bank, or transfer your crypto assets to another wallet, before the service is retired.
What’s Changing
- As of October 14, 2026, cryptocurrency services powered by zerohash are no longer available in the CINQ by Coinstar™ mobile app.
- You will still be able to access and manage your crypto assets using the CINQ by Coinstar™ web application until January 4, 2027. Sign in from a computer or your phone’s web browser to view your balance, send crypto assets to an external wallet, or withdraw funds.
- Beginning November 19, 2026, CINQ by Coinstar™ cryptocurrency services will no longer be available at Coinstar® kiosks. Other products on the kiosk will not be impacted as part of this change.
- All CINQ by Coinstar™ cryptocurrency wallets will be closed by January 4, 2027.
- After January 4, 2027, you may access your balances through zerohash’s Withdrawal Portal, available here: coinstar.customers.zerohash.com
- Please note, the zerohash Withdrawal Portal only supports the withdrawal of fiat balances. If you wish to withdraw from zerohash, you will need to convert your cryptocurrency balance to fiat prior to the withdrawal.1, 2 Upon receiving instructions from you through the zerohash Withdrawal Portal, zerohash will convert the applicable cryptocurrency to fiat and transfer the fiat to your preferred account as instructed, subject to zerohash compliance’s review and approval.3
These changes affect crypto services only. If you have a CINQ by Coinstar™ Debit Card, you can continue using it as usual.
If you need help, CINQ by Coinstar customer support is available 24 hours a day, 7 days a week. Contact us at 1-800-928-2274.
1 Most conversions or transfers will involve a transaction fee charged by the network and/or exchange, which may be drawn from the balance of the assets you transfer out of the zerohash platform. zerohash does not retain this transaction fee and only collects it to facilitate the transfer per your instructions. The amount of the transaction fee will be disclosed to you prior to processing your withdrawal instructions.
2 A sale or conversion of cryptocurrency assets may trigger a taxable event. You should consult your local tax laws and personal tax advisor before any cryptocurrency sale to ensure you understand the impact on your personal tax situation.
3 Notwithstanding the above, all fiat accounts will be subject to compliance screenings and may be rejected if they do not pass required compliance screenings.